Send BSES Power Theft Complaints on WhatsApp

The government is taking every step to stop Electricity theft. BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL) launched a new and innovative service, wherein you can shoot videos or take photos of evidence of power theft in any area of Delhi and send those evidence on BSES WhatsApp number. Your identity will be kept safe. 

BSES consumers can send power theft videos on the following numbers: 

BRPL (South and West Delhi)  - 9555010022

BYPL (East and Central Delhi)  - 8588892156

You can also check the areas which are prone to high power theft. 

You can also fill in this form to send your vigilance report to BSES.

BSES started the Internet Messaging Service in some areas of Delhi and continues to spread in other areas. Where power theft impacts honest consumers, this initiative will reduce losses and help save energy.



Read more:
Toll-Free Customer Care Numbers
How to Download BSES Duplicate Bill Online
How to Pay BSES Bill Online (Using Credit Card/Debit Card/Net Banking/PayTM)
How Solar Energy Can Reduce your Electricity Bills
BSES Delhi History

BSES Reaches Out to Consumers at Their Door Step

BSES has been continuously working towards strengthening its grievance redressal mechanism and reaching out to consumers at their door step. As part its customer outreach program, the discom has started organising ‘customer camps’ at convenient locations. These camps being organised in South, West, East and Central Delhi, strive to resolve consumer queries ‘on-the-spot’. A detailed list of the camps, along with the venue and date, has been uploaded on BSES’ website www.bsesdelhi.com

These Grievance Redressal Camps are being organised in all the Assembly Constituencies falling in their licensed areas of South, West, East and Central Delhi. They are being organised in consultation with the respective MLAs. 

Manned by an empowered team of officials, these camps try and amicably resolve pending cases, if any, of accumulated arrears, metering, billing etc. In addition, these camps also try and resolve customer queries onthe-spot on multiple topics, including new connections, name change, duplicate bill, LPSC, etc. Since the launch of these camps, over 5000 consumers have already availed the services at these camps. 

Besides on-the-spot resolution of queries, the aim of these camps is:
• Facilitating the senior management get a first hand feedback
• To encourage customers to give suggestions to bring about further improvement
• On the spot resolution of queries and grievances
• Sharing of company’s initiatives, plans and constraints'

According to a BSES spokesperson, “BSES has been continuously working towards strengthening its
grievance redressal mechanism and introducing customer friendly measures for its over 34 lakh consumers. We have been constantly educating our customers, and facilitating early resolution of their grievances. We intend to resolve resident grievances and queries on-the-spot as far as possible through these camps. These camps are over and above the existing 33 Customer Care Centers and 170 complaint centers” 

Click here for consumer camps of
BSES Rajdhani Power Ltd.  or
BSES Yamuna Power Ltd.